IT Support- Full Remote

This role focuses on delivering system training and providing onsite support during hotel software go-live phases. The candidate will collaborate with hotel teams to ensure a smooth transition to new systems while troubleshooting technical issues and conducting user training sessions.

Client Details

A global leader in hospitality technology, this company delivers innovative software solutions that enable the hospitality sector to streamline operations and elevate guest experiences.

Description

• Train staff on the new software, tailored to different user groups.
• Conduct workshops and develop localized training materials.
• Provide onsite support during system go-lives, including hands-on troubleshooting.
• Act as the primary contact during go-live phases, addressing questions and resolving initial issues.

Job Offer

• Competitive salary with travel allowances.
• Flexible working hours and full remote opportunity
• Professional development opportunities, including certifications.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Argia Pradana at +81 3 6832 8642.

• Experience in hotel operations or hospitality technology is preferred.
• Language proficiency in both Japanese and English.
• Strong communication skills, particularly for training non-technical users.
• Able to troubleshoot software issues independently during go-live phases.