IT helpdesk

• You will be responsible for IT support and administration jobs at global health care company.
• You will collaborate and communicate with global team by email.

Client Details

Our client is a global direct selling company that focuses on a wide range of consumer products. They provide high-quality products, unique platform to innovate, connect globally, and grow both personally and professionally. As they have built a solid reputation for reliability and quality, this strong brand presence helps attract both customers and potential distributors, contributing to its ongoing success.

Description

• Provide assistance to users facing technical issues with hardware, software, or network problems. This includes diagnosing problems, offering solutions, and escalating issues to higher-level technical teams if needed.
• Troubleshoot and resolve issues related to computer systems, applications, and peripherals to minimize downtime and disruptions.
• Continuously monitor network performance and system health to identify and address potential issues before they impact users.
• Install and configure new hardware, such as computers, printers, and peripherals, as well as software applications by collaborating project globally and locally.
• Maintain detailed records of support tickets, incidents, and resolutions to track trends and improve support processes.

Job Offer

• Hybrid working style
• Collaborative and supportive team environment globally and locally.
• Comprehensive training and professional development opportunities.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ayaka Iwaki at +81 3 6832 8658.

• In-depth knowledge of various operating systems (e.g., Windows, macOS, Linux), software applications, and hardware components.
• Ability to have experiences using management tools (e.g., Snow, SCCM)
• Strong interpersonal skills to interact effectively with users, understand their issues, and provide clear, patient assistance in Japanese and English.
• Ability to work effectively as part of a team, sharing knowledge and collaborating on complex issues.