Excel Support Consultants / エクセルサポートコンサルタント

・Responsible for Handling Level 1 Analysis 

・Allocate an issue, investigate it, find a root cause, and present the clear and correct bug report to development team

・Follow SLAs during triaging incidents from service desk.

・Create and maintain documentation such as how-to articles, troubleshooting and user guides articles for the existing knowledge base.

・Communicate with Development team / IT Support / Products team / QA team on daily basis.

・Ability to successfully troubleshoot and narrow down issues, identify root causes, and find creative solutions to effectively address customer concerns.

・Ability to manage multiple tasks with changing priorities.

・Act as a point of communication with the client side, product management team and other parties in the ecosystem.

• 5+ years experience working in production support. Preferably providing support for internal employees at a Financial company.
• Strong knowledge of Excel. Bonus if familiar with using Excel for modeling.
• Basic knowledge of Finance and Financial concepts.
• Knowledge of databases a plus.
• Strong Communication skills
• Ability to work independently and is self-sufficient

• 5 年以上の生産サポート経験。金融会社の社内従業員へのサポート経験が望ましい。
• Excel に関する高度な知識。モデリングに Excel を使用することに慣れている場合は有利。
• 財務および財務の概念に関する基本的な知識。
• データベースに関する知識があれば尚可。
• 優れたコミュニケーション スキル
• 独立して作業でき、自立できる能力

[Language]

Japanese - Native / Fluent Level      English - Business