Customer Service Manager for Luxury Retail House

The Customer Service Manager will handle management of after-sales service related operations. This new position will require updating processes, volume changes and improvement of current systems, chance to potentially manage new workshops.

Client Details

Our client is a luxury French Retail House.

Description

The Customer Service Manager will handle management of after-sales service related operations. This new position will require updating processes, volume changes and improvement of current systems, chance to potentially manage new workshops. There is no direct communication with customers. Main responsibilities include:

• Systematization, efficiency improvement and related project management
• Implementation and maintenance of after-sales service policies
• Reporting and analysis
• Communicating with HQ in Europe
• Planning and implementation of technical and quality control training for store staff

Job Offer

• Dynamic role with lots of career opportunities
• Possibility of internal transfers and potential moves within APAC

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.

• Aftersales experience preferred
• Flexibility with handling different tasks according to existing needs
• Leadership experience and Team oriented mindset - communication with different internal stakeholder will be needed
• Able to communicate smoothly both inside and outside of the company
• English skills to conduct meetings with HQ
• Good at analysis and process management
• An interest in the luxury retail industry is required