Parent Liaison Officer (Japanese)

Duties and Responsibilities

Parents Communications 

• To support with interpretation during parent meetings, and translation for parent communication.
• To support with schedule of webinars to parents.
• To support with interpretation in boarding houses and academic meetings where necessary, particularly during meetings with students where outcomes need to be clear.
• To develop good relationships with parents and liaise with the Friends of Harrow to gauge to satisfaction and feedback of parents.
• To support with the administration around parent communication, including logging enquiries, concerns, and complaints.
• To filter and sign post correct communication procedures and channels.
• To develop the mechanisms to produce a monthly Parent Communications Report drawing on feedback from academic support staff, parent communication lines, admissions staff, and FOH.
• Measurement and evaluation of communication activities to constantly improve and drive effectiveness.
• To develop an outreach programme for current parents alongside the marketing team.
• To support with onsite parent events, and to help coordinate end of term events for parents.
• To help develop local opportunities for boarding visits.
• To support with pastoral and academic administration activities.

Crisis Communication

• Anticipate and advise on potential issues.
• Develop plans to attenuate and manage issues.
• Support with parent communications in times of crisis.

Benefits

• Free annual ski lift pass
• Free rental of ski/snowboard equipment
• Use of the resort onsen (hot spring)
• Subsidised accommodation provided
• School meals during term time
• Use of school facilities e.g., pool, gym etc
• Morioka-Tokyo shinkansen (bullet train) ticket

Minimum Academic Degree required.

Degree in Communications, Journalism, Public Relations, English, or writing-intensive discipline, preferred. • Evidence of commitment to continued professional development.

Professional skill and knowledge required.

• Professional experience in developing a communications plan/strategy.
• Knowledge of the principles and techniques of effective verbal and written communication in the English language.
• Strong communications skills with ability to connect effectively with a diverse set of stakeholders from school senior management team to partners and parents in both one-on-one and group setting.
• Considerable ability to deal courteously with the public, supplying general information and direction in a clear, concise manner.
• Ability to maintain confidentiality and integrity related to all aspects of information disseminated within or external to the group. • Project management skills with strong attention to detail.
• Excellent time management and organizational skills.
• Native level Japanese with excellent English.

Experience

• Experience in leading crisis communications.
• Experience in coordinating a team of communications experts and working with and coaching leaders.
• Relevant experience in communications (writing, editing, journalism, consulting and/or public relations).
• Experience in an international school setting would be highly valued.