Staff Wellbeing & Support Assistant

Duties and Responsibilities

• Assist staff with lifestyle related activities.
• Provide translation for non-Japanese speaking staff. •
• Help staff make appointments for (but not limited to):
  • Medical & dental check ups
  • Vehicle registration and regular checks
  • Driving license conversion
  • Driving lessons
  • City hall visits to get necessary documents.
• Drive and/or accompany staff to appointments where necessary.
• Create guides to help staff with living matters, e.g. buying guides for shinkansen tickets, how to use Japanese domestic appliances etc.
• Helping with items staff receive through the post.
• Support staff with pets, for example with registration and veterinary appointments.
• Helping staff who have children in local Japanese elementary schools, proving language support for meetings etc.
• Assisting with setting up online shopping accounts e.g. Co-op food delivery, IKEA etc.
• Assist with applications for documents such as My Number cards, credit cards, motor and bicycle insurance etc.
• Assisting with applications for government benefits for families
• Providing up to date information about festivals and events in Tohoku that might be of interest to staff.
• Remote assistance within Japan.
• Help with the arrival and orientation of new staff. • Helping with closing accounts when staff leave Japan

Benefits

• Free annual ski lift pass
• Free rental of ski/snowboard equipment
• Use of the resort onsen (hot spring)
• Subsidised accommodation provided
• School meals during term time 
• Use of school facilities e.g., pool, gym etc
• Morioka-Tokyo shinkansen (bullet train) tickets

• Customer oriented attitude.
• Excellent communication skills.
• Self-motivated with a willingness to take initiative and solve complex problems.
• Capability to negotiate with and influence others.
• Excellent time management and organizational skills.
• Valid driver’s licence for Japan