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求人ID : 1496895 更新日 : 2024年11月06日

Client Engagement Manager

採用企業 バーバリー・ジャパン株式会社
勤務地 東京都 23区, 中央区
雇用形態 正社員
給与 650万円 ~ 1100万円

ワークスタイル

リモートワーク・在宅勤務 フレックスタイム制

募集要項

JOB PURPOSE

This role’s key purpose is to drive the Client Engagement performance in Japan, for both client retention, re-activation and acquisition objectives. This role will act as regional coordinator of resources and key stake holders with the aim to plan and implement a consistent and commercially impactful customer strategy, aligned with the global strategy.

RESPONSIBILITIES

CLIENTELING CULTURE

  • Champion clienteling behaviors and ways of working to drive a client centric business: relationship building, pro-active outreach with existing clients and prospects, head to toe styling, working by appointment
  • Elevate all client experiences in stores and out of stores, ensuring brand guidelines are met
  • Leverage all clienteling tools to achieve results:  clienteling app, client development plans, local experiences

CLIENT ENGAGEMENT PERFORMANCE

  • Define regional targets for individual stores
  • Able to monitor and also cultivate culture of clienteling at retail stores.
  • Report on market performance and customer retention strategy plans, providing insight to unlock specific opportunities by store and client segment
  • Work with retail network on strategy and execution of customer plans to reach top client growth objectives
  • Interpret on a monthly basis key top customers retention opportunities and define appropriate action plans
  • Manage Client Engagement budget and monitor ROI

CUSTOMER STRATEGY AND EXECUTION

  • In line with the global and regional strategy, develop yearly, quarterly and monthly regional plans to be executed through retail network
  • Communicate to regional retail management and store managers key CRM focuses and actions
  • In partnership with the store managers, define the regional value proposition that would maximise the overall contact strategy, including retail animations, client development plans
  • Plan and execute in store and out of store local experiences with the goal to retain top clients and increase loyalty with the brand
  • Research and negotiate local opportunities to partner with personal shoppers/stylists, local charities and other targeted and qualitative groups to acquire target luxury audience
  • In partnership with Training, define a holistic Client Engagement training plan, looking at on-boarding, ongoing support and ad hoc training

応募必要条件

職務経験 6年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル (英語使用比率: 50%程度)
日本語レベル 流暢
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

QUALIFICATIONS

  • Extensive experience in Client Engagement in the luxury industry (RTW, LG, Jewelry)
  • Experience in hosting clients in a Luxury environment
  • Strong CRM skills  
  • Solid Retail Experience preferred
  • Deep knowledge of local market/s
  • CRM tools experience
  • Project Management Experience

勤務地

  • 東京都 23区, 中央区

労働条件

雇用形態 正社員
給与 650万円 ~ 1100万円
ボーナス 固定給+ボーナス
勤務時間 9:30~18:00 (フレックス制度あり)
業種 アパレル・ファッション

職種

  • マーケティング・販促企画・商品開発系 > マーケティングリサーチ・分析
  • マーケティング・販促企画・商品開発系 > その他(マーケティング・販促企画・商品開発系)
  • マーケティング・販促企画・商品開発系 > マーケティング・販促企画
  • 営業系 > 営業企画
  • 営業系 > その他(営業系)

会社概要

会社の種類 大手企業 (300名を超える従業員数) - 外資系企業