Information Center Staff 独占求人

Position

Information Center Staff

Department

Information Center (General Reception and Information Desk for visitors and potential students)

Position Type

Full-time staff

Work Hours

9:00 to 17:30, Monday through Friday.

(37.5 hours per week)

Location

Kyoto Campus (Fujinomori station)

Report to

Executive Director, Kyoto

Visa Requirement

Temple University, Japan Campus (TUJ) can sponsor visas for highly qualified candidates.

Salary & Benefits

Commensurate with experience. 

Eleven (11) days paid vacation in the first fiscal year (July-June) increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year. Japanese social insurance and pension, commuting/telework allowance, a welfare-discount program membership, retirement payment system and tuition benefits for Temple University, Japan Campus (TUJ) programs.

Overview of Position

Starting in January 2025, Temple University will broaden its presence in Japan through the establishment of a new satellite campus in Kyoto. Over the past three years, the Japan campus of Temple University (TUJ) has experienced unprecedented growth, including an 80% increase in its undergraduate student population. To take our next leap forward by securing more space for our growing student body, expanding our impact beyond Tokyo, and advancing our new initiatives, TUJ has partnered with Kyoto-based Seibo Jogakuin (Seibo). Founded over 100 years ago, Seibo operates campuses in Kyoto and Osaka that serve nursery school through high school students. Together, TUJ and Seibo will play a critical role in Kyoto by advancing international education, building bridges across cultures, and equipping Temple University students with the tools required to succeed in our interconnected world. In connection with our new Kyoto operations, we seek an Information Center Staff.

The Information Center (IC) is the initial point of contact for all those wanting to know more about TUJ and our programs. The position focuses on providing friendly and professional services to visitors and potential students. Our Kyoto Campus will start from Jan 2025, so there will only be one person in IC Kyoto initially. While this person reports directly to the Executive Director in Kyoto, it is also required to work as a team member of TUJ’s Information Center in Tokyo.

Primary Responsibilities

• Answer phones and redirect accordingly or take messages
• Answer emails and forward to appropriate department/office
• Provide information to potential and current students
• Take care of walk-ins
• Check, sort and forward general inquiries
• CRM data management and record creation
• Update program, school event and staff calendars
• Assist with post and courier deliveries
• Handle TUJ original merchandise sales and inventory
• Manage promotional materials inventory
• Manage office supplies and order as necessary
• Assist students with minor medical problems
• Issue TUJ ID card and Commuter Stickers
• Assist Facilities and Kyoto Executive Director as requested
• Work as a team member of Information Center in Tokyo
• Liaise with surrounding local communities and support communities engagement

Application Process

Review of applications will begin immediately. Desired start date is as soon as possible but no later than November 2024.

Send applications to tujjobs@tuj.temple.edu with the following three items as attachments:

1. a letter of application (Applications without a cover letter will not be reviewed);
2. a resume or curriculum vitae; and
3. contact information for two references

Indicate the title and location of the position you are applying for in the email subject box. Also, we would appreciate it very much if you could let us know from which website/resource you found out about this position.

Only those applicants who make it past the initial review will be contacted.

Temple University, Japan Campus is committed to equal opportunity employment, and to increase diversity and inclusivity in both its community and curricula. All qualified applicants shall receive full and equal consideration for employment. The university does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. Candidates who can contribute to the institution's goals are strongly encouraged to apply.

Qualifications

• Native-level Japanese ability with excellent verbal and written English skills
• Good organizational and multi-tasking abilities
• Willing to work shift hours
• Detail-oriented, organized and customer-oriented
• Strong interpersonal skills and a good team player
• Excellent PC skills (Microsoft Word, Excel)   
• Minimum 3 years work experience preferred
• Study Abroad experience preferred