Customer Seller Support - up to 6M JPY

• The role involves responding to customer inquiries via email, resolving issues, and providing information about eBay products, services, and policies. Responsibilities include troubleshooting platform-related problems, handling complaints, offering sales and retention services, and collecting feedback for service improvement. The position also involves collaborating with other departments and maintaining strong customer relationships.

Client Details

• Well-known e-commerce business

Description

• Respond to customer inquiries via inbound and outbound email.
• Identify and resolve issues promptly, ensuring customer satisfaction.
• Handle complaints and escalations to/from related teams efficiently.
• Provide up-selling, cross-selling, and account retention services as directed or needed.
• Collect and analyze customer feedback to enhance our services.
• Propose and implement improvements to support processes.

Job Offer

• Competitive salary (4M-6M JPY).
• Flexible work-from-home option (4 days per week, 1 day onsite).
• Opportunity for career growth and development.
• Collaborative and supportive work environment.
• Monday-Friday, 9AM-6PM

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

• Native-level proficiency in Japanese and fluency in English.
• Minimum 1-2 years of customer service experience in call center/inhouse center
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.