IT POS System Specialist

We are leading a multi-year transformation program to provide best-in-class solutions to our business partners through a modern tech stack and scalable architecture. The Point of Sales (POS) system is a cornerstone of the client experience and a key component of this transformation. Our ambitions include elevating the client experience through simplified in-store operations, enabling omnichannel journeys, strengthening core processes, and optimizing our operating models.

Roles and Responsibilities

• Serve as the main IT counterpart on the new POS implementation project.

• Lead solution design with other regions, ensuring local requirements from the three divisions (Fashion, Fragrance and Beauty, Watch and Fine Jewelry) are embedded in the core model.

• Conduct detailed analysis of complex business process requirements and provide appropriate system solutions.

• Transform business requirements into necessary product modifications.

• Identify gaps and issues, proposing workarounds and solutions.

• Act as a liaison with business teams for troubleshooting, investigating, analyzing, and solving software problems.

• Proactively propose business process and/or system enhancements.

• Work independently and self-directed.

• Train team members on the selected solution to build local expertise before implementation.

Qualifications

• Minimum 5 years of experience with leading Point of Sales systems (e.g., Xstore, Y2).

• At least 5 years in POS consulting services or business environments, implementing POS applications.

• Profound understanding of POS business processes.

• Experience in developing rollout strategies.

• Knowledge of integration points between POS and other store/head office systems.

• Ability to multitask and manage multiple projects concurrently.

• Strong teamwork skills and effective interaction with others.

• Result-oriented, flexible, and resourceful.

• Excellent communication skills for training and explanation purposes.

• Fluent in English and Business Japanese (N2).