Waiter - Nagano

POSITION REPORTS TO: Operations Manager

POSITIONS REPORTING TO THIS POSITION: Nil

KEY RELATIONSHIPS:

Internal:  Reservations, Guest Relations, Guest Services, Housekeeping, Kitchen

External:  Guests

PRIMARY OBJECTIVES:

To ensure high satisfaction of dining experience.

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PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
• Coordinate set up of dining areas as per reservations received.
• Coordinate food delivery, bussing, and services at the dining room.
• Solicit and upsell beverage at the dining room and the bar.
• Have good knowledge of local area.
• Be attentive to all guest requests.
• Contact Managers when problems arise.
• Ensure inventory of supplies and condiments are stocked.
• Maintain cleanliness of the dining and bar area.
• Report to Manager for faulty operating equipment.
• Report all Guest complaints to Manager.
• Attend to meetings.
• Attend to adhoc tasks delegated by Manager.
• Have basic knowledge of prepare cocktails and beverages.

KEY POSITION CRITERIA:

• Able to work in multi-cultural environment.
• Good communication skills.
• Good Interpersonal Skills.
• Ability to use POS.
• Fluent in Japanese.
• Second foreign language is preferred.