Application Support / アプリケーションサポート

Key Responsibilities:

1. Daily Application Support
- Solve incidents reported by retail business users
Provide workaround solutions when immediate fixes are unavailable
- Monitor and improve business support services
- Update and create documentation to assist users and reduce incidents

2. System Testing with Business Users
- Understand test content and communicate changes to users
- Prepare, coordinate, and support testing with business users

3. Coordination Between Global and Local Teams
- Follow up with the global support team for incident resolution
- Assist the business in communicating issue priorities and requests to the global team

4. User Training
- Proactively develop and implement training plans for users
- Conduct training sessions for retail business users

5. Support Application Implementation
- Assist with project tasks such as hardware tests, IT tests, UAT, user training, deployment, onsite installation checks, and post-go-live system hypercare

- Communication skills to users and teams
- Business level of Japanese and English language
- Application support / implementation / development experience (min 2 years)
- Hands-on experience on SAP SD or MM
- POS application knowledge or retail business operation (Plus)
- Level 2/ Level 3 support experience (Plus)