Customer Service Manager for Leading Medical Company

The Customer Service Manager oversees two Teams and handles project related tasks and covering inquiries coming in from the sales representatives, dealers, or hospitals regarding orders, availability, pricing, and other inquiries.

Client Details

A leading medical device company specializing in orthopedic products.

Description

The Customer Service Manager oversees two Teams and engages in the following main responsibilities:

• Handling project related tasks and covering inquiries coming in from the sales representatives, dealers, or hospitals regarding orders, availability, pricing, and other inquiries
• Being able to train the CS Team when necessary
• Communicate with other internal departments (e.g. sales team) and contribute to workflow improvements as needed.

Job Offer

• Very dynamic job scope, perfect for candidates who like fast-paced environments
• Standard working hours and remote work allowed (partial)

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.

The successful candidate presents the following qualifications:

• Customer service experience in Japan in the FMCG / Manufacturing industry

• Solid people management experience

• SAP experience welcome but not mandatory
• Bachelor's Degree
• Ability to handle multiple tasks and requests simultaneously in a fast-paced work environment
• Good communication skills and attention to detail