Customer Success Manager [Global SaaS Vendor]

Company Profile

• A global SaaS company, considered a global leader in a key pillar of enterprise companies' digital transformation efforts is currently investing further in to the Japanese market and currently seeking a Customer Success Manager.

The Role

• The Customer Success Manager plays a pivotal role in improving efficiency and ROI of software spending
• The key success metrics in this role will be to achieve satisfactory subscription net-retention and CSAT scores, and business impact
• Building and maintaining strong, long-term relationships with customers
• Identifying and addressing customer needs, concerns and opportunities to drive ROI
• Collaborating with other departments to ensure customer success metrics are met
• Proactively engage each account to identify risks and to ensure usage is maximized

Your Skills

• 3+ years' experience as a Customer Success Manager for a software firm, preferably facing large enterprise customers
• A good conceptual understanding of software business applications i.e. ERP/CRM
• Experience in owning renewal and expansion targets and leading consultative value and ROI discussions
• Ability to think strategically, executing tactically whilst ensuring the highest level of customer satisfaction
• Personality traits: proactive, high level of integrity, strong collaborator and team player
• Japanese (Native) / English (Business level)

Location

Tokyo

Salary

12 - 15 million yen

Selling points

• The Japan team has experienced tremendous growth since its inception five years ago and Japan is considered as one of its strategic markets for further investments
• The platform has been adopted by many Japanese enterprise companies as a key-pillar of achieving successful digital transformation

Reference Number: 06940-0013063280

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