Customer Support Role for Global Fintech Company

As a member of the CS Japan Retail Team you will be handling trading inquiries from via phone, email, live interactive chat, as well as face-to-face chats.

Client Details

Our client is an international Fintech company specializing in global payments, foreign exchange (FX), trading, and other financial services.

Description

As a member of the CS Japan Retail Team you will be handling trading inquiries from via phone, email, live interactive chat, as well as face-to-face chats. Among the main responsibilities:

- Provide client support by answering inbound phone calls and/or emails regarding accounts, policies, services and available products
- Handle trading inquiries and client issues via phone, email and live, interactive chat, as well as face-to-face chats
- Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in the platform and provide support for existing customers

Job Offer

• International environment at a solid foreign fintech firm
• Structured career path and possibility of internal transfer into different role

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.

The Team in Tokyo is looking for candidates with a keen interest for the industry and with the following qualifications:

- Customer Service background with great communications skills
- Native level of Japanese & Business level of English
- Strong command of computer and typing skills
- Previous experience working in an international company is a strong plus
- Acquiring JSDA and FFAJ license upon joining