Senior Implementation Consultant/Lead

Our team is growing and we are looking for an Implementation Consultant/Partner Project Manager to join our Client Services team. You'll work closely with customers to implement company to help their business needs and challenges.

About The Role

• Take ownership of clients onboarding, implementation projects both delivered internally and oversight to partner delivered services .
• Build strong relationships with our clients to understand their needs and ensure their success with the company
• Act as a project manager to ensure timelines are met
• Work with customers to build their most time-sensitive workflows into the company and ensure there is a clear end-user training plan for those workflows.
• Empower customers to connect their goals and challenges with the solution in the company
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
• Build, own, and execute client success and onboarding plans
• Spearhead internal cross-functional improvement projects
• Represent the voice of the customer and influence product development roadmap
• Assist partners in building and designing complex and customized technical solutions for the companycustomers specific needs.
• Assist in training and enable new service partners and facilitate knowledge transfer for existing service delivery partners
• Being an escalation point for partners and their clients throughout the PS project delivery process

Requirements

• Bilingual-bicultural, with 2-3 years of experience in B2B SaaS as technical Customer Success / Implementation Manager / Technical Project Manager / Technical Account Manager / Technological Consultant, specifically within onboarding and implementation of software.
• Experience in leading product implementation projects involving hands on implementation.
• Strong project management skills to keep projects on-track and manage unique flows.
• At least 2 years of experience implementing new technology for medium and large organizations.
• Strong problem solving skills
• Ability to clearly articulate technical topics to a non-technical audience
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Strong customer-facing and presentation skills with the ability to establish credibility with executives