Head of IT (FMCG)

Main responsibilities:

• Lead the team as a local IT Business Partner
  • Owns the local IT / Business governance & systems
  • Identifies new business needs to be addressed locally or with Central support
  • Ensures that local business needs and issues are well captured and understood
  • Ensures the IT service delivery for store projects with Business (e.g. store openings, relocation, pop-up)
  • Ensures that service levels are at the target and proposes corrective action plan when necessary
  • Ensures compliance with local legal regulations governing data protection & cybersecurity measures in link with CISO
  • Provides leadership in crisis situations involving local IT infrastructure failure, security breaches or IT incidents
• Participates in Central IT Governance
  • Is responsible for deployment of Global IT Strategy, standards & practices in Japan, and acts as local referent for any questions regarding the global IT strategy
  • Ensures IT processes, guidelines, standards & consistency framework are applied and followed in Japan (Product management, Project Management, Security, Budget management, Architecture, …)
  • Ensures local solutions are compliant with IT central guidelines and standards (architecture, security, data, …) and involves Central IT as per defined in the processes
  • Raises risks and issues to the right level of escalation
• Elaborates & monitors Zone budget
  • E-laborates & follows-up local zone budget CAPEX & OPEX
  • Communicates within zone ecosystem consolidated Japan budget (local & central reinvoiced budget)
  • Monitor & communicate the Japan roadmap & Global Roadmap (Local & Central IT led projects impacting Japan), key milestones, deadlines, achievements & risks
  • Steers deployment of core model within zone, when necessary, and in coordination with Product Teams
  • Steers local projects with high sensitivity or visibility, making sure that they are approved and aligned by / with Central IS&T
  • Contributes to the development of new offers
• Manages local teams
  • Manages local IT staff : IS Team, IT Team, Support team, Local Information Security Officer, …
  • Manages the global capacity for zone teams & local talent recruitment & sourcing
  • Manages the choice and relationship with local partnerships & service providers for local applications follows guidelines and alignment with Central IT

Minimum requirements:

• Minimum of +10 years’ IT experience and +5 years’ experience in Team Management.
• Experience with large-scale application projects such as CRM, ERP, POS, e-commerce implementation
• Excellent Project management skills.
• Service orientation. Autonomy and curiosity. Ability to quickly ramp-up on new solutions and technologies
• Strong communication and facilitation skills
• Attention to detail and quality of deliverables
• Experience working in the retail industry / B2C a must.
• Experience providing internal IT Support (remote and on-site)
• Fluent in Japanese & English

Preferred qualifications:

• Fluency in French a plus