Customer Service Manager 14M JPY

We're seeking a Customer Service Manager for a software company, this person will oversee the operations, drive business development, and manage KPIs, costs, and budgeting. This role requires native-level Japanese and fluent English skills, with responsibilities including stakeholder management and strategic planning.

Client Details

Global software and hardware company.

Description

• Oversee and manage various operational aspects of the call center, handling multiple accounts.
• Drive business development initiatives to expand client base and service offerings.
• Develop, monitor, and improve KPIs to ensure optimal performance and efficiency.
• Manage cost and budgeting processes to align with financial goals.
• Enhance stakeholder relationships and manage client expectations.
• Implement strategic plans for operational improvements and process enhancements.
• Collaborate with international clients, utilizing strong English communication skills.

Job Offer

Salary: Up to 14M JPY - negotiable depends on your experience

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

Requirements:

• Native-level proficiency in Japanese and fluent in English.
• Minimum of 2-3 years of experience in call center management.
• Proven expertise in stakeholder management.
• Strong business development and strategic planning skills.