ServiceNow management role 独占求人

Key Responsibilities:

• Manage JAPAC Service Desk operations and ensure SLA compliance.
• Lead ITSM process improvements and identify efficiency opportunities.
• Oversee regional desks in Japan, China, and the Philippines.
• Act as the entry point for JAPAC projects and resolve escalations.
• Create reports/dashboards and participate in regional/global meetings.
• Ensure compliance with Incident, Request, and Knowledge Management processes.

Requirements:

• Strong English and Japanese communication skills; Mandarin is a plus.
• 3-5 years of Service Desk management experience.
• Knowledge of ITIL best practices (certification preferred) and ServiceNow.
• Ability to work independently and thrive in a fast-paced environment.