Client Support Analyst - Financial Services Company

The Client Support role focuses on handling incoming client queries via phone, email, and web portal, providing expertise and advice.

Client Details

A major player in the financial services industry, providing clearing, settlement, and information services for a wide range of financial products.

Description

The Client Support role focuses on handling incoming client queries via phone, email, and web portal, providing expertise and advice. Among the main tasks:

• Handling incoming client inquiries via calls, portal and emails, and setting client expectations for follow-up timing about resolutions
• Coordinate when necessary with other teams such as Product, Technology, Legal and Compliance, Onboarding
• Analyzing, identifying, and communicating updates about resolutions to clients
• Participate in team meetings and suggest process improvements to increase efficiency and client experience

Job Offer

• Comprehensive health and well-being benefits
• Internal career path opportunities up to Leadership

• Flexible work environment with hybrid policy

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.

• Customer service experience in Japan, ideal but not mandatory from the FS industry
• Great business proficiency (verbal and written) in Japanese and business level of English (in order to communicate with Teams abroad)
• Troubleshooting skills welcome
• Ability to create accurate documentation with an attention to detail
• Good decision-making skills in a high-volume environment requiring quick resolution