Desktop Support Team Lead | デスクトップ サポート チーム リーダー

Roles and Resposibility:

• Provide technical and procedural support to on-site personnel.
• Resolve complex client technical issues and share solutions with the team.
• Lead and participate in meetings and IT projects.
• Ensure day-to-day IT operations and compliance with GITO guidelines.
• Assist the Manager with scheduling, team coverage, and administrative tasks.
• Prepare and update support documentation and assist in trend analysis.
• Manage IT infrastructure and resolve critical incidents.
• Conduct IT security awareness training and ensure proper onboarding of new employees.
• Manage IT equipment, hardware, and software assets.
• Support the implementation of IT projects and Agile initiatives.

Must Requirement:

• Must have a degree in IT/Computer Science.
• Minimum 5+ years of IT support experience required.
• Strong leadership and problem-solving skills essential.
• Experience in a Microsoft, Windows 10, O365 environment needed.
• Must be willing to travel and work in a 24/7 organization.
• Fluent in both local language and English required.