Ginza勤務｜Digital/Client Device Support（日本語レベル：読み書き＋会話MUST）

MAIN PURPOSE
As the mobile devices are the main tool for doing business tasks nowadays, due to rapid expansion of device fleet application use increase in the Company. A person responsible will enhance processes, resources and provide better end-user support.

KEY RESPONSIBILITIES

Mobile Device support
o Mobile devices arrangement (New-joiner, Termination, Transfer)
o Mobile devices inventory management
o Mobile devices management by AirWatch & ServiceNow
o Mobile devices rental support (iPhone, iPad, WiFi router etc.)
o Order for mobile devices and accessories
o Mobile device Life Cycle for iPhone & iPads

BTQ iPad/iPhone support
o Boutique iPhone, iPad and WiFi router kitting by request or for Boutique opening
o iOS update support
o Support WiFi connection via iPad, iPhone and WiFi router

Mobile devices Application support
o Brand application support
o Richemont application support

Project coordination
o LINE WORKS support and management
o Maison event support
o Local IT & Group Mobile devices project support
o Collaboration with Local IT & Group HQ team

Incident management
o Mobile device related issue investigation and resolution
o Collaborate among Japan IT teams to resolve IT issues
o Escalate and report requests/incidents to L3 teams
o Create/Update the document and mobile related page on IT FAQ o SLA reporting
o Communicate with users and IT person in Japanese/English

Vendor management
o Vendor management for device kitting, incident support and cellular/mobile carrier
o Cellular/mobile signal (3G,4G,5G) improvement support with mobile careers

Preferred Experience
o 3 years of experience for mobile device management

Preferred Skills
o Good knowledge of mobile devicesspecifically iPhone/iPad.
o Good knowledge of mobile application (LINE WORKS etc)
o Good knowledge of Mobile device management tool
o General knowledge of Windows/iOS and MS-Office software.
o General knowledge of Infrastructure (Networks, PC)
o General knowledge of similar business structure (Retail, Wholesale, Logistics etc.)
o Good written and verbal communication skills in Japanese and English

Personal qualities
o Team Player
o Have a strong sense of responsibility
o Strong care about user experience and customer satisfaction.
o Keen problem solver & analytical nature.
o Ability to work in a flat and versatile organization, and on multi-national / cultural projects.
o Autonomous and service oriented.
o Enthusiastic learner