ServiceNow Development Engineer ◆Must have :ITSM/ITIL

Roles and responsibility

• Design, build and test ServiceNow enhancement stories.
• Provide software coding and customization including, but not limited to :
  • Screen tailoring
  • Workflow administration
  • Report setup
  • Data imports
  • Integration, scripting
  • Third party software integrations
  • Custom application development

• ServiceNow Development ITSM, ITOM, PPM, HRSD, VR, CMDB etc. (2 of the capabilities is desirable. ITSM / ITIL must)
• Hands on experience on Service Catalog development, Portal, Reports and Dashboards
• Should have worked on /understand PowerShell scripts, create, and maintain
• Strong understanding and knowledge in ITIL Processes
• Design and develop solutions within ServiceNow environment to include modifications of applications, Forms, Workflows/Flows and interfaces supporting ITIL customers
• Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes Widgets
• Develop and configure Notifications
• Desirable - UI Pages, UI Macros, ACLs, Transform Maps and other core concepts
• Analysing and converting business requirements to system requirements
• Working knowledge of ServiceNow release upgrade process for implementation
• Experience with full suite of ITSM modules including Incident, Request, Problem, Change, Case managements, Service Portal, Asset Management CMDB, Discovery, Performance Analytics
• Design, build and test ServiceNow enhancement stories. Provide software coding and customization
• Integrate ServiceNow applications with third applications using REST/SOAP APIs