Customer Quality Engineer

【求人No NJB2243784】
・ Leader of 8D reports towards customers to secure proper lead time and high quality level in response to claims investigations corrective actions implementation.
・ Leader of cross functional team in regards to proper execution of 8D methodology originating from customer complaints;
・ Driver of factory QRQC ensuring right functions are involved depending on the failure symptoms.
・ Act as Quality Coordinator role within quality related IT systems （IQOS Salesforce）;
・ Coordinate necessary containment actions to minimize negative impact to the customer.
・ Work closely and proactively with frontend functions to understand product usage in their application and contribute to improved customer product satisfaction. Support Local Inspection Centers to ensure a valid and fast response to customers.
・ Initiate Quality Red Alerts on the production originating from customer complaints; trainings to BCW.
・ Maintain customer quality related data to share the status with the Management.

・ Demonstrable experience in a similar role （automotive experience is an advantage）
・Bachelor’s degree in engineering （mechanical engineering preferable）
・Fluent English and Japanese
・Root Cause problem solving/ 8D methodology/ common quality core tools/ statistical knowledge
・Knowledge of relevant quality standards: ISO 9001 IATF 16949
・Strong communication and interpersonal skills team player mindset
・High degree of proactivity thinking out of the box and questioning status quo ・ mindset