Senior Operations Manager - BPO/Outsourcing

We're seeking a Senior Operations Manager for our international BPO company to oversee call center operations, drive business development, and manage KPIs, costs, and budgeting. This role requires native-level Japanese and fluent English skills, with responsibilities including stakeholder management and strategic planning.

Client Details

Join a leading international BPO company with a global presence, offering a comprehensive range of services including customer care, technical support, customer acquisition, digital solutions, analytics, and back-office support.

Description

• Oversee and manage various operational aspects of the call center, handling multiple accounts.
• Drive business development initiatives to expand client base and service offerings.
• Develop, monitor, and improve KPIs to ensure optimal performance and efficiency.
• Manage cost and budgeting processes to align with financial goals.
• Enhance stakeholder relationships and manage client expectations.
• Implement strategic plans for operational improvements and process enhancements.
• Collaborate with international clients, utilizing strong English communication skills.

Job Offer

Salary: Up to 10M JPY - negotiable depends on your experience
Location: Tokyo 23 wards, Hybrid setup (up to 5 days in the office per month, subject to change)

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

Requirements:

• Native-level proficiency in Japanese and fluent in English.
• Minimum of 2-3 years of experience in call center management.
• Proven expertise in stakeholder management.
• Strong business development and strategic planning skills.