Customer Service Agent (PR/093856)

COMPANY OVERVIEW
Our client is a global packaging and logistics leading company

JOB SUMMARY
Customer Service Agent will locate at Bac Ninh factory and manage all customer communication and process the required documents to be able to manage the shipments, orders, and invoices. Customer service agent will also handle customer complaints and create the required reports. This position will report to Customer service and logistic Assistant Manager in Vietnam.

JOB RESPONSIBILITIES

• Be the contact window to maintain good relationships with customers, and meet or exceed customer satisfaction.
• Process sales orders and invoices.
• Prepare shipping documents.
• Prepare correspondences and fulfill customer needs to ensure customer satisfaction.
• Maintain customer records by updating customer information.
• Resolve product or service problems by clarifying the customer complaint, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, follow up to ensure resolution.
• Handle and follow up on sales/delivery inquiries, including payment issues.
• Plan, arrange, and track delivery schedule.
• Follow up with customers on orders and payments.
• Generate sales, inventory, and other reports.
• Work closely with the warehouse team on stock availability and its lead time.
• Any other tasks assigned by the leader as needed.

JOB REQUIREMENTS
・University graduated
・At least 1-2 years experience in Customer Service in Logistics industry.
・Experience with ISO standards as a benefit.
・Experience in the Packaging industry (corrugated, foam, wooden, or plywood) or related to the packaging industry is seen as a plus
・Language: Advanced Japanese (N2)
・Effective verbal and written communication in Vietnamese and English with customers, suppliers, and all other departments
・Good quality problem-solving and decision-making skills.
・Excellent office software skills (MS Excel and MS PowerPoint)
・High workload capability
・Highly motivated and independent
・ERP experience is a plus.
・Document Control System (such as Master Control) experience is a plus.

BENEFITS
・Salary: Upto 22,000,000
・Bonus: min 1 month salary
・Annual company trip, insurance compliance with Labor law
・Working time: Monday - Saturday (Saturday can WFH)
・Support transportation by company car

LOCATION
Bac Ninh