E-Commerce Operation Specialist

Main Responsibilities

• Daily performance checks for PC and mobile e-commerce sites.
• Communication of issues and requests to IS/Agency.
• Coordination of product catalog update (including translation from English to Japanese) * mainly work with outsourced translator
• Monitor product assortment and daily stock availability. Coordinate stock conditions with related internal stakeholders.
• Develop e-mail with headquarters and local creative agency.
• Dispatch e-mail by using a campaign management tool.
• Work with the back office team (CS, Logistics, Finance, and IS) for daily e-commerce operations.
• Campaign Analysis and reporting
• Administrative works (invoice, meeting arrangement, etc)

WORKING RELATIONSHIPS

• Local marketing (CRM, PMG, Media), sales, and BPC.
• Central marketing (central internet team)
• Business supporting team (logistics, credit, IS, and CS)

EXTERNAL RELATIONS

• External agency (creative, technical support)
• Department Store (E-retail)

Experience

• 3 years of experience in the retail/manufacturing industry with high SKU consumer products (cosmetics preferred but not required) and experience in online/internet business are mandatory.
• Basic office skills (Excel, Word, PowerPoint)
• Practical knowledge of online is a must.

Language

• Japanese, fluent.
• English, business level proficiency (writing and speaking) required.
• French is a plus

Competencies

• Strategic Thinking
• Detail Oriented
• Action Oriented
• Teamwork
• Creativity
• Strong communication skills to interact with diverse people and organizations