CRM Manager

Manage CRM for all retail to enhance the overall customer experience and drive long term growth. Analyze customer data to discover trends and develop actionable marketing initiatives.

Client Details

A global jewelry brand from Europe, under one of the major luxury groups. They're currently in the middle of expanding their operations in the Japan market.

Description

• Contribute to the development of CRM strategies to drive customer acquisition, retention, and loyalty.
• Segment the customer database and target specific groups, implementing tailored marketing campaigns.
• Collaborate with cross-functional teams, including Marketing, Sales, and Retail, to align CRM initiatives with business objectives.
• Provide regular reports and insights to management on CRM performance.

Job Offer

• A leading role in a significant brand in the jewelry industry.
• Career growth opportunities.
• Gain hands-on experience in large organizational management.
• Incentive bonus up to 10%.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Minh Tran on +813 6832 8947.

• Graduate in Marketing, Business Administration, or related field.
• Some experience in CRM management including customer loyalty programs, preferably within the luxury retail industry.
• Agile in handling CRM software, such as Salesforce, Microsoft Dynamics, or SAP CRM.
• Fluent in Japanese and English (additional languages are a plus).