Customer Service Agent (PR/093856)

JOB RESPONSIBILITIES

• Be the contact window to maintain good relationships with customers, and meet or exceed customer satisfaction.
• Process sales orders and invoices.
• Prepare shipping documents.
• Prepare correspondences and fulfill customer needs to ensure customer satisfaction.
• Maintain customer records by updating customer information.
• Resolve product or service problems by clarifying the customer complaint, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, follow up to ensure resolution.
• Handle and follow up on sales/delivery inquiries, including payment issues.
• Plan, arrange, and track delivery schedule.
• Follow up with customers on orders and payments.
• Generate sales, inventory, and other reports.
• Work closely with the warehouse team on stock availability and its -lead time.
• Any other tasks assigned by the leader as needed.

JOB REQUIREMENTS

• University graduated
• At least 1-2 years experience in Customer Service in Logistics industry.
• Experience with ISO standards as a benefit.
• Experience in the Packaging industry (corrugated, foam, wooden, or plywood) or related to the packaging industry is seen as a plus
• Language: Advanced Japanese (N2)
• Effective verbal and written communication in Vietnamese and English with customers, suppliers, and all other departments
• Good quality problem-solving and decision-making skills.
• Excellent office software skills (MS Excel and MS PowerPoint)
• High workload capability
• Highly motivated and independent
• ERP experience is a plus.
• Document Control System (such as Master Control) experience is a plus.

BENEFITS
More details shall be discussed in the interview