【Technical Support Specialist】Sports Tech 外資系企業

As our clients, A leading global sports tech company continue to expand, they are seeking an exceptional, self-motivated, and resourceful Technical Support Specialist to deliver enterprise-level assistance. This strategically important role is vital to their growth in Japan. The ideal candidate will have a blend of strong technical aptitude, troubleshooting capabilities, and customer-facing skills, coupled with a passion for cutting-edge technology.

• Preferably, a Bachelor’s degree in Engineering.
• Minimum of 3 years’ experience in direct customer support.
• Exceptional written and spoken communication skills in both Japanese and English.
• Ability to explain technical information clearly and concisely to both technical and non-technical audiences.
• Proven ability in troubleshooting and identifying root causes of issues.
• Demonstrated skill in effective time management and handling escalations.
• Self-driven individual who thrives in a small business environment.
• Excellent communication skills, with the ability to explain concepts in writing and over the phone.
• A passion for the sports industry is advantageous.