Senior IT Support Engineer

Responsibilities:

- Design, implement, and maintain on-premises and/or cloud-based server infrastructure.

- Diagnose and troubleshoot complex server issues, including performance bottlenecks, hardware failures, software conflicts, and security vulnerabilities.

- Implement and maintain server configurations, including operating systems (Windows, Linux), virtualization technologies (VMware, Hyper-V).

- Implement and maintain server security best practices, including user access control, firewalls, and intrusion detection systems.

- Automate server tasks and processes to improve efficiency and reliability.

- Perform regular backups and ensure disaster recovery plans are in place.

- Monitor server performance and proactively identify potential problems.

- Stay up-to-date on the latest server technologies and trends.

- Collaborate with other IT team members and stakeholders.

Network Support:

- Diagnose and troubleshoot network issues escalated from L2 or L1, including connectivity problems, routing errors, security breaches, and performance issues.

- Implement and maintain network configurations, including network devices (routers, switches, firewalls), network protocols (TCP/IP), and security mechanisms.

- Monitor network performance and identify potential problems.

- Design and implement network upgrades and expansions.

- Stay up-to-date on the latest network technologies and trends.

- Work collaboratively with other IT team members and stakeholders.

Additional Responsibilities:

- Document solutions and procedures for future reference.

- Provide technical support to internal users and troubleshoot their IT issues.

- Serve as a liaison between upper management, users, and engineers; raise the visibility of critical issues and ensure that all relevant parties are informed.

- Collaborate effectively with other IT team members and stakeholders.

Qualifications:

- 6+ years of experience as an L3 Support Engineer or similar role, with demonstrated expertise in both server and network administration.

- In-depth knowledge of networking concepts, protocols, and troubleshooting methodologies.

- Strong understanding of server administration, including operating systems, virtualization technologies, and server applications.

- Experience with scripting languages (e.g., Python, PowerShell) a plus.

- Experience with cloud platforms (AWS, Azure) is a plus.

- Demonstrated proficiency in IT documentation and knowledge management practices.

- Excellent communication, interpersonal, and problem-solving skills.

- Ability to work independently and as part of a team.

- Strong analytical and critical thinking skills.

- Ability to work effectively under pressure and meet deadlines.

- A positive attitude and willingness to learn new technologies.