Onboarding Business PM - (US Martech SaaS Vendor)

Company Profile

An American SaaS company develops customer relationship management software that businesses use for multichannel marketing. It offers robust user profiling, segmentation, and analytics, helping brands deliver relevant messages and improve retention.

The Role

Mission:

• Manage the initial phase of the customer lifecycle, ensuring new clients quickly realize the value of their investment in this product.

Responsibilities:

• Understand client business requirements to drive efficient project management for both CRM and technical needs. Work with the marketing team and business analysts, app developers from client side.
• Collaborate with Customer Success Managers and Solutions Architects internally.
• Manage multiple customer onboarding projects to successful outcomes.
• Train customers on our platform.
• Set KPIs and success metrics for ROI.

Your Skills

• 5 years+ managing projects within enterprise organizations, communicating across multiple senior client stakeholders, preferably at a SaaS company or similar.
• Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2, Project Manager(IPA) etc).
• Good communicator with strong influencing skills.
• Strong problem-solving skills and ability to manage conflicting priorities.
• You're known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement.
• High level of intellectual curiosity.
• You have technical domain knowledge of one or more of the following: SaaS, Mobile SDK, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML/CSS/Javascript etc).
• Business level fluency or above in Japanese and basic conversational skills in English

Location

Tokyo 23 wards

Salary

10M - 15M JPY

Selling Points

• Middle sized healthy growing SaaS business, just achieved 33% YoY revenue growth and 95% subscription revenue in Q3 FY2024;
• Competitive products, competitive and can seamlessly integrate and collaborate with many major technical products and platforms;
• Supportive team member and employee friendly working environment

Reference Number: 06940-0013007494

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