Bilingual Customer Service ◆物流、貨物輸送、ホスピタリティ/ホテル業界でのカスタマー対応経験

Essential Duties and Responsibilities:

• Handling Import & Export Job Files as well as Intra-Japan files.
• Liaison with different parties including suppliers, customs broker, freight forwarders, overseas partners offices to ensure a smooth door to door services.
• Handling of complaints, service recovery, claims and insurance 
• Overall Coordination – vendor relations, client contacts, shipping document management,
  correspondences with involved parties, operation statistics management assistance.
• Vendor Management—Service Quality Control and Improvement.
• Billing of invoices to meet deadlines and AR / AP invoice management assistance.
• Overall Coordination for Branch Manager– survey set-up, quote follow-up / job closing
  assistance, client contacts, and sales statistics management assistance.
• Cooperate with Branch Manager or Sales for Job related matters.
• Assisting Branch Manager for office general affairs management.

About UniGroup 
UniGroup is a cooperative committed to delivering industry-leading transportation solutions for its customers and members. Focused on a premier customer experience with an emphasis on quality and innovation, UniGroup is the nation’s largest household goods relocation organization, with a portfolio of world-class brands including United Van Lines, Mayflower Transit, UniGroup Logistics and UniGroup Worldwide. 

Qualifications:

• First/Primary language Japanese with strong English language skills in written and oral English.
• Previous experience in Freight Forwarding, International Trade, International Hotel or foreign
  organization is preferred.
• Strong organizational and logistical coordination skills 
• Ability to communicate effectively in writing and in-person
• Strong interpersonal skills with a high degree of professionalism
• Strong attention to detail
• Strong capacity to prioritize and multitask under a set timeline
• MS Office (Word, Excel, PowerPoint) and basic computer literacy is required
• Colleague diploma or above