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採用企業 | Temple University, Japan Campus (TUJ) |
勤務地 | 東京都 23区, 世田谷区 |
雇用形態 | 正社員 |
給与 | 400万円 ~ 経験考慮の上、応相談 |
TITLE OF THE POSITION
Help Desk Lead
DEPARTMENT
Information Technology Services (IT Operations)
POSITION TYPE
Full-time staff
LOCATION
Tokyo Campus (Sangen-jaya station)
REPORT TO
IT Operations Manager, Information Technology Services
WORK HOURS
37.5 hours per week
HELPDESK OPERATING HOURS
During Semester
08:30 to 19:00 Monday to Friday
09:00 to 16:30 Saturday
During Semester Break
09:00 to 17:30 Monday to Friday (No Saturday)
SHIFT SCHEDULE
Work one of four shifts below in rotation on a weekly basis.
During Semester
Monday to Friday
(1) Opening shift: 08:00 – 16:30
(2) Closing shift: 11:00 – 19:30
(3) Regular shift: 09:00 – 17:30
Saturday
(4) Weekend shift: 08:30 – 17:00
*Employees will be given a substitute holiday on a weekday when they work on Saturday.
During Semester Break
Monday to Friday
(1) Opening shift: 08:30 – 17:30
(2) Closing shift: 09:30 – 18:00
VISA REQUIREMENT
Temple University, Japan Campus (TUJ) is able to sponsor a visa for this position.
SALARY & BENEFITS
Salary commensurate with experience, plus transportation.
Eleven (11) days paid vacation in the first fiscal year (July-June) increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year. Japanese social insurance and pension, commuting/telework allowance, a welfare-discount program membership, retirement payment system and tuition benefits for Temple University, Japan Campus (TUJ) programs.
OVERVIEW OF POSITION
Information Technology Services (ITS) provides IT related technical supports for all of Temple University, Japan Campus. The ITS is composed to two teams. Our IT Operations (Help Desk) team which provides front line technical support, manages the in-classroom technology and our computer labs. Our Administrative Systems team supports TUJ's administrative systems. The person in this position will be a lead member of IT Operations (Help Desk) team. The main role is to lead the whole Help Desk, and provide first-level support to TUJ staff, faculty, and students for computing and audio-visual equipment.
PRIMARY RESPONSIBILITIES
APPLICATION PROCESS
Review of applications will begin immediately. Desired start is July 2024 or shortly thereafter.
Send applications to tujjobs@tuj.temple.edu with the following three items as attachments:
Indicate the title of the position you are applying for in the email subject box. Also, we would appreciate it very much if you could let us know from which website/resource you found out about this position.
Only candidates selected for an interview will be contacted.
職務経験 | 1年以上 |
キャリアレベル | 中途経験者レベル |
英語レベル | 流暢 (英語使用比率: 75%程度) |
日本語レベル | ビジネス会話レベル |
最終学歴 | 大学卒: 学士号 |
現在のビザ | 日本での就労許可は必要ありません |
QUALIFICATIONS AND EXPERIENCE
PREFERRED QUALIFICATIONS
雇用形態 | 正社員 |
給与 | 400万円 ~ 経験考慮の上、応相談 |
ボーナス | 固定給+ボーナス |
勤務時間 | 37.5 hours per week (7.5 hour shift) |
休日・休暇 | Weekends, Public Holidays, approx. 2 weeks over New Year |
配属部署 | Information Technology Services |
業種 | 教育・学校 |
会社の種類 | 中小企業 (従業員300名以下) - 外資系企業 |
外国人の割合 | 外国人 多数 |