General affairs - Front Office Coordinator

Job Overview

As a Front Office Assistant Coordinator, you will play a crucial role in managing and promoting a comfortable working environment. Your expertise in customer service and attention to detail will be invaluable as you represent our company while upholding our brand values and delivering a positive experience to all who interact with us.

The role

• Manage the office area, ensuring a welcoming and comfortable environment for visitors, clients, and employees
• Provide exceptional customer service by greeting and assisting visitors, answering inquiries, and directing them to the appropriate personnel or department
• Handle incoming calls and take accurate messages when necessary
• Assist with administrative tasks such as scheduling appointments, managing internal events and organizing meetings
• Coordinate and oversee office supplies, ensuring inventory levels are maintained and ordering new supplies as needed
• Maintain confidentiality and handle sensitive information
• Collaborate with team members and other departments to ensure smooth operations and resolve any issues that may arise

We offer

• Autonomy and ownership: you can be solely responsible of creating and managing a welcoming and organized environment
• Purpose-driven work: The chance to contribute to our growth in the the global video game industry
• Career advancement: We offer rapid promotions for those contributing to the international expansion
• Evolving responsibilities matching your personal skills to build your own path

Benefits

• Visa sponsorship
• Free lunch catering (*after 3 months of employment) and breakfast
• Free in-office Starbucks, tea, drinks, snacks, sweets & vitamins/supplements
• Modern office space in the heart of Tokyo, with views of Tokyo Tower and Mount Fuji
• Industry-leading work-life harmony: overtime is rare and discouraged
• Commute expenses covered
• 30,000 yen rent support if you live 2 stops from Roppongi 1-chome or Kamiyacho stations
• Bonus for continuous employment (50,000 yen/month added to base salary after 5 years of continued employment)
• Health insurance
• Diverse & international environment
• Working hours: 10:00 – 19:00, Monday to Friday (in-office)

Interview process: *subject to change depending on situation
First interview (English) → Assignment in-office → Final interview with HR director or Team Leader → Offer

Requirements

• English : Professional Proficiency
• Japanese : Professional Proficiency (JLPT N1, N2 or equivalent)
• 1-2 years of experience in a customer service role, general affairs, or secretarial work position
• Experience using Google Docs or Office software
• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to build strong relationships with customers
• Ability to adapt to a fast-paced, multicultural environment where growth and change are constant
• Flexibility, ability to deal with uncertainty and prioritize tasks

Good to have

• Experience in the hospitality industry
• Experience in event planning and execution inside and outside the company
• Japan-related experience