E-commerce operation

Order Fulfillment and Inventory Management:

• Supervise the end-to-end order fulfillment process, from order placement to delivery, ensuring accuracy and timeliness.
• Implement and maintain effective inventory management practices to prevent stockouts and overstock situations.

Logistics and Shipping:

• Coordinate with logistics partners to optimize shipping processes and minimize delivery times.
• Monitor shipping costs and negotiate contracts with carriers to ensure cost-effective and efficient transportation.

Website Maintenance and Optimization:

• Collaborate with the IT and web development teams to ensure the online platform is updated, user-friendly, and responsive.
• Implement strategies to enhance the online shopping experience, including streamlined checkout processes and mobile optimization.

Customer Service:

• Oversee customer service operations, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Implement and monitor customer feedback mechanisms to continuously improve the online shopping experience.

Analytics and Reporting:

• Utilize data analytics tools to track key performance indicators (KPIs) and generate reports on sales, inventory levels, and customer behavior.
• Analyze data to identify trends, opportunities, and areas for improvement.

Cross-functional Collaboration:

• Collaborate with marketing, sales, and IT teams to execute promotional campaigns, product launches, and other online initiatives.
• Ensure effective communication and alignment between different departments involved in the e-commerce process.