【1名限定募集！】Senior Desktop Support Analyst

【職務内容】

This position will be responsible for general desktop support for the Tokyo office, as well as remote support for other offices as needed.

• Setup, configuration, installation, and troubleshooting support
• Support including training, mentorship, and expert roles in specific software groups and group representation on large, multi-functional projects.
• Develop and track performance measurements and determine the optimal system configuration
• Identification of problems, creation of project plans/schedules, execution, and measurement of results for software related projects
• Serve as a local point of contact for the global IT team, removing, installing, and replacing servers and other hardware.
• Collaborate with APAC desktop managers and team members to resolve IT issues that occur in the workplace.

【応募条件】

• Desktop support experience (3+ years)
• Self-starter based in the APAC region who can thrive in a multicultural environment
• MS Office 365 troubleshooting skills (advanced level)
• Interpersonal skills to work with managers at all levels in both Japanese and English
• Experience using ServiceNow