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採用企業 | Amadeus Japan K.K |
勤務地 | 東京都 23区, 中央区 |
雇用形態 | 正社員 |
給与 | 450万円 ~ 550万円 |
Customer Interaction
Initial Contact: Serve as the first point of contact for airlines seeking technical assistance via phone, email, or other communication channels.
Customer Service: Provide excellent customer service by being polite, patient, and helpful in addressing user concerns.
Issue Identification and Logging
Problem Identification: Gather information to understand and identify the nature of the technical issue reported by the user.
Issue Logging: Log and document support requests, detailing the problem, its severity, and any troubleshooting steps taken.
Basic Troubleshooting
Technical Assistance: Provide initial troubleshooting and technical assistance for common problems and known issues.
Resolution or Escalation: Resolve straightforward issues or escalate more complex problems to higher-level support tiers.
Password Resets and Account Management
Password Assistance: Assist users with password resets and account unlock procedures.
Account Management: Handle basic user account management tasks, such as creating, modifying, or deactivating accounts.
Software and Hardware Support
Software Issues: Address software-related problems, including installation, configuration, and basic functionality.
Hardware Issues: Assist with basic hardware troubleshooting and support.
Documentation
Record Keeping: Maintain accurate records of user interactions, issues, and resolutions.
Knowledge Base: Contribute to and utilize a knowledge base for documenting common issues and their solutions.
Communication
User Communication: Keep customers informed about the status of their reported issues and provide updates on resolutions.
Team Collaboration: Collaborate with other IT support levels and teams to ensure effective problem resolution.
Training and Guidance:
User Education: Provide basic training to users on common software and hardware usage to prevent recurring issues.
Guidance: Offer guidance on IT policies, procedures, and best practices.
Remote Support: Use remote assistance tools to troubleshoot and resolve without being physically present.
Monitoring
Basic Monitoring: Monitor Airport IT systems for issues and escalate as needed.
Alerts: Respond to alerts generated by monitoring systems and take appropriate actions.
職務経験 | 3年以上 |
キャリアレベル | 中途経験者レベル |
英語レベル | 日常会話レベル (英語使用比率: 25%程度) |
日本語レベル | ネイティブ |
最終学歴 | 専門学校卒 |
現在のビザ | 日本での就労許可が必要です |
Requirements
Experience & Expertise:
■ Experience in delivering IT Support in an Airport or similar environment.
■ An understanding of mechanical componentry.
■ Customer Service in an IT Environment.
■ Ability to build excellent customer and internal relationships.
■ Strong verbal and written communication.
■ Native Japanese, and proficient English skills
Preferred
■ The ability to build, & lead and also to operate as part of high performing teams.
■ Decision Making/Problem Solving.
■ Ability to analyze complex information and identify the most relevant details.
■ Ability to diagnose technical issues and assess appropriate action required.
雇用形態 | 正社員 |
給与 | 450万円 ~ 550万円 |
ボーナス | 固定給+ボーナス |
勤務時間 | シフト制 |
休日・休暇 | 週休2日制 |
業種 | インターネット・Webサービス |
会社の種類 | 外資系企業 |