MUWA NISEKO フロントオフィスエージェント（ナイトオーディター)

< Company Features >
MUWA. A place to feel infinite harmony. A luxury wellness resort where you can experience the finest nature with all five senses all year round. Located at the foot of Niseko's main stage, Grand Hirafu, we offer ski-in, ski-out access to world-class powder snow right from your room. We promise an unparalleled, exquisite wellness experience, including a variety of activities to enjoy all four seasons, infinity hot springs where you can immerse yourself in the majestic view of Mt. Yotei, award-winning gourmet cuisine, a relaxation spa, and rooms with open-air baths. A new landmark, MUWA NISEKO, will be born on the hilltop of Niseko Hirafu in winter 2023.

Preparation before your arrival

• Guest pre-arrival preparation training includes:
• Ensures guest preferences, including beverage choices, are provided upon arrival at the resort.
• Providing a pre-arrival guest form for guests to record any special requests, such as dietary restrictions, babysitting needs, special dates, etc.
• Arrange airport transfers for guests
• Create a guest registration form
• Welcome cocktail and refreshing towels

Passenger arrival procedures

• Meet and greet customers, provide hot and cold welcome towels
• Welcome drinks and cocktails for guests
• Offer private check-in for guests
• Checking the readiness of your accommodation
• Providing important information to make your stay comfortable, such as in-room beverages, TV, and air conditioning system.
• Unpacking and packing your belongings (if necessary)
• Pressing your first night clothes if you wish

We will ask you about your dinner time and preferences.

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Work locationNiseko
Hirafu 1-jo 3-chome 10
MUWA NISEKO (office in model room)

Employment typeFull-time
employeeSalaryMonthly

salary
system160,000
to 200,000 yen/month *Determined based on experience and abilityWelfareEmployee dormitoryRelocation  allowanceMeal
subsidyShuttle busWinter bonusSeasonal work bonusWorking hoursActual working hours 08 hours 00 minutesShift work system (actual working hours 8 hours/variable working hours system) Holidays and vacations2 days off per week (shift system for holidays) Annual paid vacation 10 to 20 days (minimum number of days will be granted after 6 months of employment) OthersSocial insurance














 

Required Skill:
3-5 years of hotel/real estate front-line management experience leading a team and working in customer service in a 5-star hotel or full-service property.

• Ability and willingness to work flexible hours, including weekends, holidays and late nights.
• Excellent communication skills (written and verbal) and strong interpersonal skills.
• Able to communicate with many different types of people from different cultures and backgrounds.
• Strong problem-solving skills and the ability to research and escalate issues as necessary.
• Excellent customer service skills with attention to detail and a focus on service.
• You can confidently maintain and keep your inventory levels accurate.
• Confident in using computer programs such as Excel, Word, Outlook etc.
• Demonstrates knowledge of the area, its attractions and available activities
• Able to handle confidential or personal matters with discretion.
• Bilingual language skills (Japanese/Korean/Chinese/English)
• A valid Japanese driver's license