Datacenter Managed Service Engineer (BiOS: DCS Engineer)

BiOS is looking for experienced data center engineers to join international support team servicing a global provider in Tokyo/Osaka. Fast Moving environment where you will be expected to undertake key aspects of maintenance and deployment work on Servers, network appliance, cabling and datacenter projects.

Responsibilities:

• Project and Request Management – process, coordinate and support tickets as per agreed service levels for both scheduled and unscheduled support request.

• Communicate and interface with suppliers, multi-cultural system administrators, clients and other groups representing the designated operation site.

• Install, move, add, and change server and other hardware in data center according to requests. 

  - Hardware: e.g. troubleshooting of hardware, labeling, root cause analysis, trend analysis, break/fix, smart hands, firmware upgrades.

  - Network connectivity support: e.g. voice, network, circuit and including cable management

  - Deployment support: e.g. supervision & installation of construction work, cabling, power, rack/un-rack, server kitting, diagnostic, OS build and support

  - Media operation support: e.g. mount/un-mount medias and support Librarians.

• Asset and Capacity Management - Asset including stocks management: e.g. spare parts, cable, kits, inventory/gap analysis report

  - Site logistics support: e.g. receiving, storing, shipping and disposal of equipment.

• Maintain and monitor performance and service levels of all the support systems.

• Ensure regular reporting to management regarding performance and service levels.

• Attending meetings required by operation.

• Comply and enforce internal policies, processes and standards.

• Create, maintain updates and publish process & procedural documents.

• Contribute to project and program activities as necessary. 

• Continuity of Business preparation and support: e.g. power-down event, COB drills, adequate staffing during staff illness/vacation.

• Conduct necessary training of new staff.

• 3+ years’ experience in troubleshooting Server/ Network hardware

• 3+ years’ experience working for a data center or equivalent.

• Technical skills and excellent knowledge of server or connectivity devices hardware

• Self-motivated, flexible, enthusiastic, good communication skills (written and verbal)

• Willing to learn and undertake further training and qualifications where required.

• Can work well both as an individual and as part of a team.

• Comfortable in a hands-on role.

  - Physically able to lift 70 lbs. (30kg) with proper technique.

  - Ability to work with hands (will work with power drills, hand tools, and precision tools).

• Must flexible with shifting work schedule as needed.

• Ability to work in a fast paced environment.

• Willing to take direction and follow well defined processes and procedures.

Bonus Points

• Detail-oriented with excellent organizational skills.

• Work IDF/MDF, Telco, Fiber infrastructure (testing with tester, Power meter, Cabling/routing).

• OTDR

Requires Languages:

English: Business level

Japanese: Fluent level – Native

Japanese driver’s license preferred

Work Hours:    

Monday-Friday 9:00-18:00

Hours will be varied on accordance of assigned task and clients

On-call duty with rotation policy. Weekend and 24/7 shifts will be on shared shift rotation.

Salary range:

Commensurate with experience and skill