高級ブランドでのTreasury Assistant Manager

E commerce & Client Service Center regular operations

• Develop, monitor, and execute a clear plan for delivering two strategic objectives:

• Maximizing Credit Card Acceptance Rate
• Minimizing Fraud/ Chargebacks

• Monitor real time queues and identify high risk transactions within the business
• Account receivable management for EC, including aging follow up and refund

Company regular operations

• Oversee and assists in the investigation of all chargebacks and fraud transactions deriving from E-commerce and from the Retail business
• Maintain fraud analysis models to improve efficiency & effectiveness of systems. Identifies weaknesses of current control process and recommends enhancements to mitigate fraud risk while balancing customer experience and operational impacts
• Successfully manages all 3rd parties in charge of chargebacks investigation and fraud management
• Maintains strong partnership with Finance, Client Service Center, E-Commerce, and Retail Operations in order to ensure seamless omni-channel approach & execution
• Analyze trends in key performance indicators, explains variances % recommends remedial actions to stakeholders. Extremely proactive communicator willing to raise flags when needed & keep all relevant stakeholders well informed of ongoing risk or fraud related activities
• Reports KPI’s in a timely manner

Company projects

• Assist with the implementation of new processes and software solution related to fraud prevention/detection and payments
• Create education and training materials for store staff on common fraud trends and techniques
• Distribute periodic fraud awareness messages and bulletins
• Provide strategic and implementation support for Japan payment strategy for retail/ecommerce

• 5-10 Years work experience required
• Chargeback/fraud experience a must. Fraud related certification is a plus
• Experience working with CyberSource is a plus
• Strong knowledge of the fraud management life cycle and industry trends
• Proficient in Excel
• A consistent track record for high accuracy with detail orientation & data reporting precision
• Must have an inquisitive nature with a strong analytic background
• Ability to work in a time sensitive environment
• Ability to prioritize and multi-task in a highly complex work environment
• Excellent verbal and written communication skills
• Entrepreneurial drive
• Ability to take initiative and work independently at times
• Ability to maintain confidentiality and to exercise discretion and professionalism with sensitive information
• Strong relationship/partnership skills
• Ability to work effectively in a remote environment
• Native level of Japanese, Intermediate to Advanced level of English
• Bachelor’s Degree from a four-year college/university