Jr. IT Consulting Engineer - Apple

Sentree K.K. has an opening for an Apple-focused IT Consulting Engineer in Tokyo, Japan, who can perform the daily tasks required to ensure client sites are properly serviced and maintained in an efficient, professional, and expert manner. Staying ahead of the curve requires a systematic approach to ensure information technology initiatives are well planned, flawlessly executed, and rapidly adopted across our client base. 

Core Responsibilities

• Support and Maintenance Client IT
• Execute Project Delivery
• R&D for New Services and Techniques
• Completion of Documentation
• Adhere to and held develop Standards
• Continue Professional Development
• Provide Trustworthy Service

Daily Responsibilities

• Ensure client sites are properly serviced and maintained
• Ensure tasks are performed according to company standards and expected quality
• Identify and mitigate any issues or risks that arise
• Exercise a consulting mindset and expertise
• Schedule regular meetings with clients, deliver status reports and updates
• Monitor client services, prioritize, and offer important services
• Working with the EOS (Entrepreneurial Operating System) and scorecards
• Create and manage internal and external project briefs
• Maintain various administrative worksheets (checklists, time sheets, billable forecast)
• Daily stand-ups with team members
• Weekly checkins with the Operations Manager
• Attend Weekly Level 10 Meetings prepared to contribute and be proactive

Location:
Hybrid Remote & Onsite in Minato-ku, Tokyo with majority of client site visits within central Tokyo

Working hours:
Flex System 8AM - 5PM, Primarily weekdays with occasional project work on weekends

Holidays:
Weekends, Public holidays, Vacation as per Japanese Labor Standards

Required Skills (Must have):

• Technical IT troubleshooting experience, Help Desk and SysAdmin levels including deep experience with macOS and iOS.
• Ability to architect and configure cloud email and document storage using Google, Microsoft, Dropbox, and similar tools.
• Ability to visually document system setup so other system admins can efficiently troubleshoot a system in your absence.

Preference Given To Candidates with (Good to have):

【Soft Skills】

• Prior experience as in independent consultant and as a member of an IT team
• Possess excellent interpersonal skills and have the ability to work individually and in a team environment collaboratively
• Able to communicate effectively, build credibility and trust, analyze people's problems, make decisions, and learn continuously
• Capable of coordinating multiple efforts simultaneously 
• Comfortable creating internal and public facing video highlighting security best practices, trust building profiles on staff to better connect with our clients in a professional manner
• Creation of easy to understand “how to” documentation as a self-help resource for users
• Familiarity with Agile work processes and project management

【Technical Skills】

• Ability to troubleshoot and recover macOS running on Apple Silicon and Intel chipsets
• Familiarity with Windows 10 and 11 under Active Directory
• Able to architect and deploy Mobile Device Management Systems using Mosyle, Jamf, Addigy, and similar tools as per Apple’s recent best practices
• Comfort with scripting and command-line functions
• Able to install and setup computer and network hardware
• Managing configuring internet connectivity and UTM appliances
• Ability to design robust Wi-Fi networks using Cisco Meraki, Ubiquiti, Extreme, Aruba, and similar tools

Three approaches our Consultants are expected to take when working with our clients

• Giving advice - looking through a client’s business to find and make recommendations for performance and security improvements.
• Delivery of Services -  help deliver the performance and security improvement outcomes our clients need and want.
• Review or audit - examine our client’s approach to business function or serving as an architect for a complex IT system.

You’ll need five specific characteristics

• An ability to quickly and accurately understand what’s happening.
• A caring about the welfare of our client’s business and the clients themselves.
• Have the ability to assess and deal with the human needs of our clients.
• Technical depth and experience in a variety of environments.
• Tenacity and an ability to deal with many different issues, circumstances, and personalities.