Technical Support Engineer (Toyama-ken) 独占求人

systemsGo is seeking an Engineer to join our Japan support team with business level bilingual capabilities in English and Japanese to be based in Toyama-ken. Great access to skiing, biking, fishing, hiking, onsens and more.

• Provide ongoing onsite user support with our client on a fulltime basis.
• Follow instructions given by the regional IT management team lead to complete regular onsite support tasks.
• Troubleshoot the client's internal IT infrastructure and network-related problems.
• Alert the Global IT management team of potential critical situations. Monitor critical client problems until they are resolved.
• Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks.
• Set up, install, configure and test computer and network systems as needed to complete projects on schedule.
• Utilize processes and methodologies to provide a consistent and competent level of service to the client.
• Actively build on IT and communication skills to improve on skill set and productivity

• At least 1 year or more experience in an IT end-user support or services provider environment in Japan
• Experience with installing, maintaining and supporting office end user environment – PCs, Printers, phones, conference equipment etc.
• Understanding and Technical knowledge of Active Directory, Group Policy, DNS & DHCP.
• Knowledge of Office 365 Messaging suite
• Customer Service – Able to describe issues clearly to end users and Clients’ Management. Summarize activities and results effectively communicate with clients regarding their requirements and concerns
• Work effectively in a team environment. Follow instructions and see them to completion in a timely fashion
• Able to work unsupervised and provide focused results
• Problem Solving – Ability to gather information; explore and eliminate alternatives; request and utilize assistance from other sources
• Business level fluency in speaking/reading Japanese and English preferred