Support Engineer (Deskside Support level 1.5~2)

• Responsible for delivering BAU, the day-to-day tasks and ensure customer’s downtime is minimum.
• Providing technical support to desktop/laptop PCs, printers, monitors, server/network. equipment, and other customer IT infrastructure with incident management excellence.
• Fulfilling IT support service needs, achieving goals and expected deliverables in accordance to the customer policies, procedures, and processes.​
• Identifying opportunity for improvement, resolving issues, removing conflicts and critical path making sure SLA results are stable.
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.

• 2-3 years troubleshooting PC hardware/Software (Windows workstation 7 to 10; Office; Basic Back-office software) and Wintel network (Active directory user and PC accounts, GPO, Office 365).                    
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.      
• Self-motivated, flexible, enthusiastic, very good communication skills (written and verbal)
• Can work well both as an individual and as part of a team. 
• Willing to take direction and follow well defined processes and procedures. 

Requires Languages:

English: Business level

Japanese: Fluent level

Work Hours:    

Mon-Fri   9:00-18:00  (M/F, 8 hours/day type work)

Sat/Sun/National holidays