Data Center Engineer

Provide technical support in assisting requester in their initial installation, and continue to offer assistance in areas such as SmartHands, cross-connects and other services in the data center or at remote sites.

-    Supervise customers' vendors working in the data center.

-    Maintain the data center infrastructure cabling and also attend to internal queries and other deployment matters.

-    Operate and monitor the equipment in the data center including network and provide supports to the other team and the regional/global support group.

-    Manage installations projects for customers and other development initiatives to improve for the data center infrastructure and systems

-    Report on service parameters and metrics for billing and management purposes

Responsibilities

-    Ensure all installations are completed within schedule time and meet the quality standards of the company

-    Ensure the services delivered meet the SLA parameters, and document the statistics and metrics for good administration.

-    Maintain good rapport with the customers and support them in areas such as installation, troubleshooting and remote hands

-    Resolve to all issues in good time and/or escalate them when necessary.

-    Ensure customer satisfaction.

Requirements

-    Locals or foreigners who understanding the Japanese culture and work ethics are welcome to apply

-    Must be adjusting to work on hours variously depending on projects such as late night, early morning, weekends and holidays.

Technical skills

Least two of the following Technical skills:

-    Networking: router, switch or other NW devices for engineering and or operation

        > TCP/IP suite, Routing protocols and Ethernet

        > Administration tools (Monitoring, trouble shooting and configuration)

        > Carrier services and B2B inter connections 

-    Operating systems: Microsoft, Unix/Linux (Sun, Linux), clustering, load balancer

-    Cabling: UTP and Fiber cabling, patching and testing

Experience

-    Minimum 2-3 year of working experience an IT industry, preferably in a data center, ISP or telecommunications environment.

-    Possess good customer service knowledge, and has supported both Japanese and non-Japanese customers.

-    Possess hands-on installation experience in IT infrastructure area

Qualifications/certification

-    Cisco certification

-    Microsoft certification

-    Licensed Electrician

-    Chief Telecommunications Engineer

-    Data Center professional

Personal skills

-    Proactive, energetic and self-motivated.

-    Result-oriented.

-    Team player and understand group dynamics

-    Has good communication and interpersonal skills.

Language skills:

• English: business level
• Japanese: business level conversation, reading and writing skills are required