Data Center Service Desk Operator

• Handle a request call and/or email for the datacenter services which is related with Event Management, Incident Management, Problem Management, Request Fulfillment and Access Management
• Support clients visiting the datacenter with the secure operation (i.e. Administration, Escorting to workplace(s), Renting tools/equipment, etc.)
• Support the datacenter security operation (i.e. keys handling, lock/unlock racks/devices, etc.)
• Support bi-lingual communication on the datacenter Remote Hand services.
• Address the escalations by implementing report requirements.
• Documentations (i.e. Support log report, Asset/inventory report, etc.)
• Periodical reporting operation (i.e. daily, weekly and monthly log data input and create a report)
• Provide periodical/routine patrol and/or monitor the status of equipment and facilities

***Shift based work (day shift, and night shift based)

【業務内容】

• 電話・Email・カスタマーポータルの受付管理（リクエスト、問合わせ、インシデント等）
• 問い合せ内容に応じて、関係部門にエスカレーション
• 日英、英日の翻訳（発生した場合に対応）
• 日英、英日の通訳（発生した場合に対応）
• 鍵の貸し出し管理
• 問い合わせの窓口対応
• 各種報告書の作成
• データセンター入退室のエスコート

【歓迎条件】

• サービス業界での勤務経験カ、または、カスタマーサポート経験
• IT業界・データセンターへの興味・関心

Requires Languages:

English:    Business level

Japanese: fluent (JLPT1 ~ native)

Work Hours:

交代シフト制（※夜勤あり）

Salary range:

Commensurate with experience and skill.

Strong interest in IT field

interest in learning

Native Japanese language; business level English

Motivaed and proactive personality

No IT experience welcome