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PR/116982 | IT Service Specialist (Sriracha)
| Location | Thailand, Chonburi |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
Location: Sriracha Chonburi
Overview: Our client is a leading distribution of finished petroleum product, Petroleum Oil Refinin Domestic sales and exports. They're increasing the team every year. Apply and join to be a part of their team.
Responsibility
- Incident and Problem Management, handle and resolve unexpected issues and identify underlying causes to prevent future issue.
- Manage and supervise the incident and problem resolution process, ensuring prompt solutions and thorough root cause analysis to avoid future occurrences
- Manage and oversee Service Level Agreements (SLAs) to ensure service delivery meets or surpasses expectations
- Ensure IT services are clearly defined and aligned with business needs.
- Identify areas for improvement to improve ITSM processes and to enhance efficiency, service quality, and customer satisfaction.
- Create and deliver training programs for related staffs to enhance understanding of ITSM processes and tools
Qualification
5 years of work experiences as IT Service Management, IT Service Desk
Strong in Change management, Incident & Problem, Service Tool
Good in problem-solving skill and multi-tasking skill.
Good English skills (TOEIC 500+)
Interested applicants, please click APPLY NOW. Due to the high number of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
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General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- Thailand, Chonburi
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Chemical, Raw Materials |
Job Category
- Other > Other
