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【韓国系大手企業】カスタマーサポート運営管理（改善・スケジュール管理担当） Exclusive job
| Location | Tokyo - 23 Wards, Minato-ku |
| Job Type | Permanent Full-time |
| Salary | 4.5 million yen ~ 7.5 million yen |
Job Description
- 請負代金の精算及び執行、妥当性の検証
- 採用計画及び人員配置（スケジューリング）の計画と実行
- 主要指標（回答率、CPHなど）の未達成項目の分析及び改善策の提案
- スタッフの出勤確認。スケジュールと異なる場合、詳細の確認と改善案の提案
- カスタマーセンター（チーム）のKPI更新
- その他、運営上における問題点の報告とフォローアップ
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Basic |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Technical/Vocational College |
| Visa Status | Permission to work in Japan required |
Required Skills
- カスタマーセンター運営スタッフとして2年以上の経験がある方
- データ分析に基づき、カスタマーセンターの指標を改善した経験のある方
- ExcelやSQLを使ったデータ分析が得意な方
- 企画・レポーティングが得意な方
Job Location
- Tokyo - 23 Wards, Minato-ku
- Chiyoda Line, Nogizaka Station
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 4.5 million yen ~ 7.5 million yen |
| Salary Bonuses | Bonuses included in indicated salary. |
| Work Hours | 平日：10：00～19：00（休憩：60分） |
| Holidays | 完全週休2日制（土・日・祝）、有給休暇（5日以上の連続休暇OK）、産前・産後休暇、育児休暇など |
| Job Division | カスタマーエクスペリエンス部署 |
| Industry | Internet, Web Services |
Job Category
- Customer Service, Secretary and Administration > Customer Service, Customer Success
- Customer Service, Secretary and Administration > Call Center Operator
- Human Resources > Payroll, Compensation and Benefits
Company Details
| Company Type | Large Company (more than 300 employees) - International Company |
