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Team Leader at Global BPO Company
| Location | Tokyo - 23 Wards, Koto-ku |
| Job Type | Permanent Full-time |
| Salary | 4.5 million yen ~ 5.5 million yen |
Work Style
Casual Clothing Minimal Overtime Flex TimeJob Description
Responsibilities:
- Management: Set goals, develop, evaluate, and manage team performance
- Quality Control: Implement strategies to enhance customer satisfaction
- Process Improvement: Optimize efficiency and improve workflows
- Client Collaboration: Coordinate meetings with clients (with supervisor present) and report in English
- Team Support: Lead a team of 15-20 operators with support members
Why You'll Love Working with Us:
- Flat Hierarchy: Enjoy a friendly and open work environment where you can directly discuss your goals and challenges with your supervisor during regular meetings.
- Free Streaming: Access video streaming services for free during your employment.
- Flexible Dress Code: Express yourself with your choice of clothing, hair color, nails, and beard. Jeans and sneakers are welcome (no ripped jeans).
- Diverse Team: Join a vibrant team with members in their 20s, 30s, 40s, and 50s.
- High Vacation Utilization: Benefit from a high vacation utilization rate of 87.5% (from Dec 2022 to Nov 2023).
- Language Learning: Immerse yourself in an environment where you can frequently use and improve your English skills.
- Work-life Balance: 20 paid leaves per year
General Requirements
| Minimum Experience Level | Over 1 year |
| Career Level | Mid Career |
| Minimum English Level | Daily Conversation |
| Minimum Japanese Level | Native |
| Minimum Education Level | High-School |
| Visa Status | Permission to work in Japan required |
Required Skills
Required Skills:
- Experience: Over 1 year of management experience in a call center or contact center
- Languages: Native-level Japanese and conversational to business-level English (TOEIC/Eiken certification holders are welcome, but not required)
Job Location
- Tokyo - 23 Wards, Koto-ku
- Sobu Line Rapid (Chiba-Tokyo), Kinshicho Station
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 4.5 million yen ~ 5.5 million yen |
| Salary Bonuses | Bonuses paid on top of indicated salary. |
| Salary Commission | Commission paid on top of indicated salary. |
| Work Hours | 8 hours per day |
| Holidays | 2 day offs per week, 20 paid leaves per year |
| Industry | Communication |
Job Category
- Customer Service, Secretary and Administration > Call Center SV, Leader, Manager
Company Details
| Company Type | Large Company (more than 300 employees) - International Company |
| Non-Japanese Ratio | Majority Japanese |
