[Tech x Ops] System Support Specialist

This role involves monitoring and supporting operational systems within an automated warehouse environment. You'll act as the key contact between technical teams and on-site operations to ensure smooth system performance.

企業情報

An international tech company specializing in cutting-edge automation, software, and robotics for e-commerce and grocery fulfillment. Their highly automated facilities and proprietary platforms are used by major retailers around the world, making them a pioneer in warehouse technology and operations.

職務内容

• Monitor business-critical warehouse systems and manage real-time incidents
• Act as a liaison between engineering, technology, and business operations
• Troubleshoot and resolve system errors affecting robotics and automation
• Coordinate recovery of failed bots or stock-handling equipment
• Log and escalate issues using internal ticketing tools
• Analyze system performance and provide technical input for improvements
• Communicate with offsite tech teams and warehouse staff for rapid issue resolution

条件・待遇

• Opportunty in a globally recognized tech company
• 24/7 rotating shift schedule with a supportive team structure
• Hands-on experience with robotics and warehouse automation
• Unique exposure to cross-functional operations and IT
• Opportunity to build your skills in a high-growth, innovation-focused environment

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Naoko Toda at +81 3 6832 8648.

• Experience in IT or technical support roles
• Familiarity with system operations, hardware, software, or networks
• Analytical thinker with strong troubleshooting skills
• Comfortable working in a fast-paced, hands-on environment
• Able to communicate technical details clearly to non-technical users
• Team player with a proactive approach to problem-solving